Sales Policy
Effective Date: June 20, 2025
Welcome to Cutenapo. This Sales Policy outlines our terms and conditions regarding product sales, pricing, availability, order processing, and responsibilities between Cutenapo and our customers.
1. Product Availability
We strive to maintain real-time stock status. However:
- All products are subject to availability.
- If an item is out of stock after your order, we will notify you immediately and offer a refund or alternative.
2. Pricing Policy
- All prices are listed in GBP (£) and include VAT (where applicable).
- Prices are subject to change without prior notice.
- Promotional prices are valid only during the promotion period.
3. Order Confirmation & Processing
- Orders are confirmed via email after successful payment.
- We process orders within 1–2 business days.
- Incomplete or suspicious orders may be delayed or cancelled.
4. Order Cancellation
- You may cancel your order within 6 hours of placement if it hasn’t been shipped.
- To cancel, please email us at contact@cutenapo.com with your order number.
- Orders already shipped cannot be cancelled.
5. Limitations & Rights
We reserve the right to:
- Refuse or cancel any order due to errors in pricing, availability, or fraud suspicion.
- Limit the quantity of products sold per customer, household, or order.
6. Invoices & Billing
- Digital invoices are sent via email.
- You can request a printed invoice at checkout.
- Please ensure all billing information is correct at time of purchase.
7. Contact Us
For questions about sales or orders, contact:
- Address: 19 Hindhead Road, Eakring, United Kingdom
- Phone: +44 776 681 8958
- Email: contact@cutenapo.com
- Open: Monday – Friday | 10:00 AM – 8:00 PM
8. Updates to This Policy
Cutenapo reserves the right to update or modify this Sales Policy at any time without prior notice. Changes will take effect immediately upon posting. We recommend reviewing this page regularly.