Payment Policy – Cutenapo

Effective Date: June 20, 2025

At Cutenapo, we are committed to providing a secure, smooth and transparent payment process. This policy explains the payment options, security measures, refund handling, and support details for transactions conducted at
www.cutenapo.com.

1. Accepted Payment Methods

We accept the following payment options for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • Bank Transfer: Available for selected orders – please contact support for instructions

All payments must be made in British Pounds (GBP) unless otherwise stated.

2. Payment Security

We prioritize your security through the following measures:

  • All transactions are encrypted using SSL (Secure Socket Layer) technology.
  • We use trusted, PCI DSS-compliant gateways like PayPal and Stripe.
  • We do not store any credit card data on our servers.

These practices ensure full compliance with global payment security standards.

3. Order Processing

  • Orders are processed only after successful payment confirmation.
  • A confirmation email with full order and payment details will be sent.
  • Orders may be delayed or canceled if payment fails or is flagged for fraud.

4. Pricing & Taxes

  • All prices are listed in GBP and include VAT where applicable.
  • Buyers outside the UK are responsible for applicable import duties and local taxes.

5. Refunds & Returns

Please refer to our Refund Policy for full terms. Key points include:

  • Refund eligibility requirements
  • Processing time for returns and refunds
  • Refunds are made via the original payment method only

6. Payment Issues

If you experience payment problems, please:

  • Verify your payment information is correct
  • Ensure your account has sufficient funds
  • Check with your bank or card provider
  • Or contact us directly for assistance

7. Contact Information

For any questions regarding payments, reach out via:

  • Address: 19 Hindhead Road, Eakring, United Kingdom
  • Phone: +44 776 681 8958
  • Email: contact@cutenapo.com
  • Opening Hours: Monday – Friday | 10:00 AM – 8:00 PM (GMT)