Shipping Policy
Effective Date: June 20, 2025
At Cutenapo, we are committed to delivering your orders quickly and securely. This Shipping Policy explains our shipping methods, costs, delivery times, and other important details.
1. Shipping Coverage
We currently ship to:
- United Kingdom (domestic)
- Selected international countries
Please contact us if your country is not listed at checkout.
2. Order Processing Time
- Orders are processed within 1–2 business days (Monday–Friday).
- Orders placed after 5 PM or on weekends/holidays will be processed the next business day.
3. Shipping Methods & Delivery Time
| Shipping Method | Estimated Delivery Time | Location |
|---|---|---|
| Standard Shipping | 2–5 business days | UK only |
| Express Shipping | 1–2 business days | UK only |
| International Standard | 7–14 business days | Selected countries |
Note: Delivery times may vary during peak seasons or due to unforeseen delays.
4. Shipping Fees
- Shipping costs are calculated at checkout based on weight, destination, and method.
- Free standard shipping for UK orders over £50.
- International shipping fees vary by region.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with:
- Tracking number
- Tracking link
- Estimated delivery date
You can also track your order in your Cutenapo account (if registered).
6. Shipping Issues
Please contact us if:
- Your order hasn’t arrived within the estimated time.
- You received a damaged or wrong item.
- Tracking shows delivered, but you haven’t received it.
We will work quickly to resolve any shipping-related concerns.
7. Contact Us
For shipping inquiries or support, please reach out to:
Address: 19 Hindhead Road, Eakring, United Kingdom
Phone: +44 776 681 8958
Email: contact@cutenapo.com
Hours: Monday – Friday | 10:00 AM – 8:00 PM